Questions,
answered.

Our average response is 15–25 minutes anywhere in Kitchener, Waterloo and Cambridge. We dispatch the nearest available tech the moment you call.

Yes — 24 hours, 7 days, holidays included. A real person answers our phone at any hour. No voicemail, no waiting until morning.

Stay calm and call (226) 566-6693. We'll confirm your address, an ETA, and the price before dispatching. Don't force a window or door — that usually costs more than the locksmith fee.

It depends on the service, but we always quote the full price before any work starts. No hidden fees, no surprises on the final bill.

We'll tell you the full price when you call, which already reflects any after-hours rate. There are no add-ons once you've agreed.

Cash, credit card (Visa, Mastercard, Amex), and e-Transfer. Payment is collected once the job is done and you're satisfied.

Rekeying re-pins your existing lock so old keys stop working and new ones are cut to match — faster and cheaper than new hardware. Replacement makes sense when locks are worn, damaged, or you want an upgrade.

Yes. We cut and program replacement transponder keys, smart keys and fobs for most makes and models on-site. We need your VIN and proof of ownership.

In nearly all cases, yes. We use professional tools that don't scratch paint or bend frames. We'll flag any risk before proceeding.

Yes — we supply and install smart locks from leading brands, keyed to match your other locks or app/code only. Ask us for a recommendation.

Yes — all techs are licensed under Ontario regulations, background-checked, and trained on residential and commercial systems. We carry our credentials and show them on arrival.

Absolutely. We carry full liability insurance on every job — your property and our work are both covered.

When you call, we give you the tech's name and an ETA, our vehicles are identified, and we show our license on arrival. Concerns? Call us directly at (226) 566-6693 to verify.